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If we need a phone number, we look it up on our smart phones, hit the number and it dials. "I'm doing a little happy dance," she said. Told Wednesday that she may have seen her last unwanted phone book, Lorshbaugh was thrilled. Martha Lorshbaugh, who lives in Covington, Wyoming County, sent an angry letter to the Democrat and Chronicle last summer decrying the waste of phone-book delivery. That would stop if the PSC gives its approval. But it still was required to distribute the Yellow Pages with business listings. The books were downsized years ago to save money, and Frontier received permission in 2012 to halt mass delivery of its residential listings phone book (we used to call them the White Pages). But when telecom behemoth Verizon asked permission last year to end its phone-book deliveries, it took New York state officials just four months to say yes. People who still want a phone book could make arrangements to have one delivered, Frontier said in its petition.Įxactly how long it will take for regulators to decide on the Frontier request isn't known. "Technological advances and new customer preferences warrant a fresh look at the necessity of a requirement for printed directories, especially where providers can supply the directory information to its customers in a more desirable format," Frontier said in its petition. The books contain business listings, government contact information and consumer information.
The phone book, a one-time necessity that many now consider a wasteful nuisance, is about to disappear from your life forever.įrontier Communications, which provides landline phone service in the Rochester area and some other areas in New York, has asked state regulators for permission to end mass delivery of phone books to its customers.